Privacy Policy

1.1 Personal Information

We collect personal information that you provide to us when using our services:

• Name, address, phone number, and email address
• Property details and service requirements
• Payment information and billing details
• Service history and treatment records
• Communication preferences and feedback

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device type and operating system
• Cookies and similar tracking technologies

2.1 Service Delivery

• Scheduling and performing pest control services
• Communicating about appointments and service updates
• Processing payments and maintaining billing records
• Providing customer support and handling inquiries
• Maintaining service warranties and follow-up care

2.2 Business Operations

• Improving our services and developing new offerings
• Training staff and quality assurance purposes
• Compliance with legal and regulatory requirements
• Marketing and promotional communications (with consent)
• Analytics and business intelligence

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, scheduling systems, and communication platforms. These providers are bound by confidentiality agreements.

3.2 Legal Requirements

We may disclose your information when required by law, regulation, or legal process, or when necessary to protect our rights, property, or safety, or that of our customers or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction, subject to confidentiality protections.

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission and storage
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Secure disposal of sensitive information

4.2 Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically maintained for 7 years for warranty and compliance purposes.

5.1 Access and Correction

You have the right to access, update, or correct your personal information. Contact us to review or modify your information in our records.

5.2 Communication Preferences

You can opt out of marketing communications at any time by following unsubscribe instructions in emails or contacting us directly. Service-related communications may continue as necessary for our business relationship.

5.3 Data Deletion

You may request deletion of your personal information, subject to legal and business requirements. Some information may be retained for compliance, warranty, or legitimate business purposes.

6.1 Cookie Usage

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality and user experience
• Provide relevant content and advertisements

6.2 Cookie Management

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality and your user experience.